Caught WET handed! Amazon driver is filmed on CCTV dropping parcel in sea during houseboat delivery then flying into rage and hurling boxed £100 microwave aboard
- The driver had been on his rounds in the Crouch area of Essex on Monday
- He had been trying to deliver a microwave to a houseboat and slipped
- CCTV caught the moment he tripped, accidentally dropping one parcel in water
Published: 13:51 BST, 9 October 2019 | Updated: 15:09 BST, 9 October 2019
An irritated Amazon delivery driver has been caught on camera throwing a package in rage after tripping up.
The driver had struggled to manage to reach the doorway of a boat, stumbling and dropping one of the parcels into the water.
The slip up happened on Monday in Crouch, Essex and was captured through the boat’s CCTV.
The driver had been delivering a microwave to Cheryl Lindsey, who was staying on her son’s houseboat while he was on holiday.
The delivery driver had struggled to get onto the boat with the large box and ended up tripping
The deliver driver was caught throwing the microwave onto the deck after tripping and dropping another package in the water
Prince Andrew Whitworth was furious when he received a message from his mother informing him the package was dented with a hole in it and the smaller package was muddy and wet.
Andrew said the delivery driver has put a ‘dampener’ on his holiday after seeing what happened to the £100 Samsung microwave and his security camera cables.
He was able to access the CCTV footage through an integrated app service and decided to upload the clip to Facebook yesterday with the caption: ‘This is your delivery service.’
The video shows the driver carrying the larger package while quickly walking along the gang way before slipping after the box gets stuck between the ropes causing the smaller package to fall.
Mr Whitworth posted the above picture to Amazon’s Facebook page with the caption ‘This is your delivery service’
Prince Andrew Whitworth (left) complained to Amazon about the service and they responded (right) saying the driver ‘didn’t want to leave the parcel unattended
The parcel can be heard crashing into the water before the annoyed delivery driver is heard saying: ‘for f*** sake’ before he throws the bigger parcel carrying the microwave onto the boat down after nearly tripping again.
The delivery driver is then seen walking around before saying ‘I f***** up’ as he goes to reposition the parcel he threw. Malcom Walker, who looks after the boats in the dock, is seen climbing over a wall before going into a smaller boat to pick up the parcel which he hands over to the delivery driver.
Full footage shows Malcolm telling the delivery driver to knock on the door, open it and shout Cheryl to make her aware that the parcels have arrived.
After tripping up the driver was seen trying to reach a parcel he had dropped
He then goes onto the gangway and waits for the door to open and then explains what happens before leaving.
The driver then returns to take a picture of the parcel to say it had been delivered after saying it was undeliverable. Andrew’s video has been viewed over 6,000 times. Liam Aaron Gillan wrote under Andrew’s post: ‘That’s f*****g outrageous.’
Christine Moore added: ‘Unbelievable. But not in a way. What a t***.’
Marie Brown disagreed and condemned the post writing: ‘Feel for the guy to be honest. ‘Ok he obviously shouldn’t have thrown the package but I’d be annoyed -you live somewhere awkwardly accessible and the guy tripped on your gangway- lucky he didn’t hurt himself and sue you.’
Speaking today Andrew said: ‘I’m really offended and furious that happened and the swearing, there are kids around in the area. He just opened the door and then started shouting hello.
‘My mum could have just come out of the shower and could have been walking around half naked as some people do.’
He said his mother was horrified at what had happened and added that the situation was ‘outrageous’.
‘Amazon came back to me saying ‘we may need to look at retraining’ and get back to me within 24 hours. I have to pay to repackage it and deliver it back to them. They haven’t offered a refund for the damage.
‘The microwave has a massive dent on the side and the other was covered in water. I’m currently on holiday in Crete and I’m trying to deal with it and it’s ruined our holiday.’
An Amazon spokesperson said: ‘We have very high standards for our delivery service providers and expect every package to be handled with care.
‘We have taken this incident seriously and have reached out to the customer to ensure the matter is resolved to their satisfaction.’